Ref: 809273
Housing: The Tropic Gardens
Subject: Asia USA Research: An Airline Pilots' favourite - The Tropic Gardens
Case Study: Realtors, professionalism of. Make or break your reputation.
For Rent: 3+1 1550 ground floor $4000 p/f. Paterson Towers Maisonette 4 bdrm 2650 sf $6500. Others, call 9668 6468 or drsing@asiahomes.com.

Date of report: September 27, 1998

Case Study: Realtors, professionalism. Make or break your reputation.

September 28, 1998

From: Anne Brocklebank

To: New Associates of Asia USA

Nowadays, it is a love-hate affair between Owners and Realtors. Owners failing to turn up or expect prompt arrival while Realtors including co-broking ones fail to turn up too.

For new associates, do be professional. It is best to tell all Owners/co-broking agents that viewing is not confirmed till you call again. You will encounter the situation where the Owner, Agent or co-broking agent or all 3 sometimes fail to turn up too.

However, to build up your reputation with Owners/co-broking agent, do cancel appointments early. Nobody wants to do business with you if you do not cancel appointments. Do turn up even though your client may have cancelled appointments to explain to the Owner who sometimes cannot be contacted.

From: xxx@pacific.net.sg

Date: Sat, 26 Sep 1998 10:56:14 +0800

To: "Asia USA Realty, Affordable homes for expats, Dr Sing Kong Yuen, www.asiahomes.com (65) 9668 6468, (65) 254 2728" <drsing@asiahomes.com>

Subject: Re: Aspen Heights for Mr Aitken Sat 26

I am very disappointed to learn after I arrived at Aspen Heights this

morning that the appointment was cancelled. I knew of this after I called

her on the handphone. Your Associate did not show up. Neither has she the courtesy to call me in advance. When I spoke to her last Thursday, I told her that in order to meet the appointment, I will cancel my golf game. I also clearly told her to inform me in advance if the appointment is cancelled. I gave her my handphone no.

As a professional real estate agent, that is if associate or your firm is

one, I should be informed in advance of the cancellation. Put yourself in a

situation where the owner fails to show up whilst you and your client show

up.

There is no need for apologies but I sincerely hope that in your future

appointments with houseowners, please do not repeat this mistake. Its not

nice.

___________________________________

At 05:43 PM 9/23/98 +0800, you wrote:

thanks for prompt reply. Appreciate it.

xxx@pacific.net.sg wrote:

Thank you for your email. I hope to receive my keys tomorrow. Viewing the place on Sept 26, 1998 should not be a problem. I have spoken with Christine and have given her my hp no …. The appointment is tentatively fixed at 10:30 am.

I should be receiving my keys tomorrow.

At 05:44 AM 9/23/98 +0000, you wrote:

Thank you for info. Will it be possible to view on Sep 26 11.30 am?

My Associate's mobile is ……. Mr Aitken's works in Somerset MRT office area, has $6,000 budget, wants 3+1. May find this Aspen Heights appropriate. Pl let us have the address and I ask associate to contact you or please email to us. Many thanks.

xxx@pacific.net.sg wrote:

I am a owner. There are three bedrooms and one maid room. There is a

Living cum dining room. Willing to pay standard commission of half month rent

for one year rental. In the event the tenant did not complete the two

year lease, the commission is refundable prorated basis immediately as per

market practice.

___________________________________

At 04:06 AM 9/22/98 +0000, you wrote:

Hi

I am a housing agent focused on Caucasian expat rental. Pl let me know

whether you are an agent or Owner and no. of bedrooms. If owner, pl let

me know whether you pay standard agency commission. Thank you.